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BCFC drives digital transformation International Security Journal

Veeam Software has announced that Bahrain Credit financing company, under Bahrain Commercial Facilities Company (BCFC), has selected Veeam Backup & Replication to ensure data availability, improve operational efficiency and deliver digital services to its customers.

Bahrain Credit takes pride in to be the first option for customers by providing excellent products, services and solutions and depends on data availability because of its continued success. Bahrain Credit's priority has been the digitisation of its services to extend greater conveniences to its customers, while serving Bahrain’s growing demographic of young, tech-savvy digital natives. Understanding its customers could be central to the strategy of engaging millennials. Therefore, data will be the nerve-centre of its new paradigm.

“Financial services digitisation is our answer to providing a differentiated customer experience that meets the new lifestyles changes,” explained Ali Al Marzooq, Head of Innovation and Business Technology of Bahrain Credit. “With unique digital services on-boarding, we aim to simplify the process to help our customers save their effort and time. We're building omni-channel engagement for the customers through web portals, mobile apps and self-service kiosks, so all of their customer journey can be managed online.”

Veeam's scalable backup and replication capabilities accelerates business performance, providing an easier and much more efficient method for the Bahrain Credit in-house team to handle scalable workloads. Veeam Backup & Replication protects the backup and recovery of several mission-critical virtual machines (VM), including the VM running Bahrain Credit's core database, which stores all customer data and serves its enterprise applications. By enabling the group's Digital Transformation strategy, Veeam has radically enhanced efficiencies across multiple areas of Bahrain Credit's business.

With a huge amount of its data existing solely in digital formats along with a single hour of downtime costing a significant amount of money, Bahrain Credit attributes the ability to now smoothly run key operations, guarantee business performance and meet its customers' must Veeam.

Thanks to Veeam's single management console, they have greater visibility of their data and can lessen the cost and time spent manually managing and storing data. Reclaiming this time has allowed these to focus on driving digital Transformation from the business and delivering exceptional omni-channel engagement for purchasers through web portals, mobile apps and self-service kiosks.

Veeam has also given Bahrain Credit the boldness to digitise its mission-critical records, allowing customer records to certainly be instantly available across all branches, speeding up workflows. It has cut the processing time for cool product applications.

Bahrain Credit is now set to partner with Veeam inside a cloud migration project made to be the initial step in an ongoing Digital Transformation journey for the company. The program will also integrate Veeam's replication solution for disaster recovery along with a system for the archiving of emails for off-boarded employees to promote greater service continuity for purchasers.

“The cloud will enable us to meet our goal of lacking any physical servers by 2020 and we see Veeam as being a key partner in accomplishing this objective,” continued Al Marzooq.

“We pride ourselves in delivering effective, easy-to-use services to the clients. Our reliable and robust backup and recovery technology gives customers the boldness to proactively manage their data, drive digital services to promote faster and deliver highest value and save them both time and money,” said Claude Schuck, Regional Manager, Middle East at Veeam.